InPlayer - Content Paywall

Current openings

Kick off your career at InPlayer and unleash your creative potential. Together we work hard, laugh a lot, hold knowledge transfer sessions, and make the best morning coffee in the world.

Application Support Analyst

InPlayer and Massive Interactive are proud of their prosperous partnership! Both companies are committed to reinventing the digital media world and this alliance is set to push boundaries and influence how video is consumed around the world.

InPlayer is the next generation video and digital asset monetization platform. Founded in 2010, in Skopje, our mission is to make our clients more money from their library of online media assets, be they live, recurring or on-demand. 

Massive is an engineering company focused on great user experience and building apps for top clients to be used by a large number of users. We power the world’s best multiscreen entertainment experiences and solutions. Headquartered in London, with offices in New York, Sydney and Prague, Massive has over 20 years of experience operating in highly complex environments, across global markets and cultures. The Massive Interactive team is filled with passionate and committed specialists who are redefining how users consume video content around the world. We know our people are the key to our success, and we are looking for the best, the brightest and the most creative engineers in the industry.

 

Your day- to-day responsibilities

  • Providing second line support to end users
  • Investigate, analyse and resolve incidents as a part of BAU
  • Manage incidents to resolution, ensuring timely engagement (within SLA defined), escalation and effective communication to business, technology and vendor partners
  • Monitoring the Application Monitoring Tools and Support Mailboxes and taking – required actions
  • Proactively identify common root causes of issues and address to improve overall stability
  • Willing to work out-of-hours and be part of a 24x7 Rota
  • Identify and implement opportunities for automation

 

As well as the following:

  • Excellent Analytical and Problem Solving skills
  • Self-starter who is able to take ownership of a problem and see it through to completion
  • Knowledge of and/or experience working on AWS
  • Passion for information technology and a willingness to learn
  • Ability to improve existing systems and processes to better support your users
  • Experience in configuration, deployment and troubleshooting
  • Excellent interpersonal, verbal and written communication skills
  • Familiarity with technologies such as .NET, HTML & JavaScript
  • Knowledge of scripting languages
  • Experience with upkeep, configuration and reliable operation of computer systems
  • Tertiary education, industry certifications or equivalent experience highly regarded


 

What's in it for you:

  • Be a part of a vibrant and highly motivated team
  • Friday company lunches, endless snack supply, variety of drinks available at all times
  • The opportunity to learn and grow with office knowledge sharing sessions and participation in conferences
  • A great working atmosphere and regular company and team events, holiday celebrations, parties, happy hours and many other fun activities  
  • A competitive market compensation and private medical insurance
  • Awesome office space in Skopje within walking distance to shops, bars, restaurants and more.
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